HOA
Due to an unavoidable backlog in processing billing, some residents and business owners will soon receive bills for false alarms that took place over the past two years.

Background:
The City’s transition to a new software program in 2019-20 presented significant challenges for our Police and Fire Departments in processing false alarm billing. Despite internal efforts to improve the system, we enlisted a third-party vendor, PM AM, in January 2023. However, hurdles in the implementation process, such as accessing billing information from our system, caused delays. Consequently, we have accumulated charges over the past two years. The City must now issue bills to our residents and
businesses to recoup those charges.

Next Steps:
We want to assure you that we are committed to working with all affected parties to mitigate the financial impact as much as possible. We understand the importance of transparency, and we will be communicating this to the community and impacted parties in advance. Community members with questions will be asked to reach out to Theonathan Willson, alarm coordinator for Fort Lauderdale PD, at 954-828-5620 or twilson@flpd.gov.
Please feel free to reach out to Chief Shultz at (954) 828-5591 or wschultz@flpd.gov with
any questions you may have.

Anthony G. Fajardo, Assistant City Manager
 

View original Memorandum HERE.